Refund & Return Policy

At Pak Zora, customer satisfaction is our top priority. We strive to ensure every product you receive meets your expectations. However, if you're not completely satisfied with your purchase, we’re here to help.

1. Eligibility for Returns

To be eligible for a return:

• The item must be unused, unwashed, and in its original packaging.

• The return request must be initiated within 7 days of receiving the product.

• Proof of purchase (invoice or order number) is required.

Items that are non-returnable include:

• Used or damaged products

• Items on sale or clearance

• Personal care and hygiene items (unless faulty)

2. How to Request a Return

To initiate a return, please contact us at pakzora0@gmail.com with:

• Your order number

• Reason for the return

• Photo of the item (if damaged or incorrect)

Once we review your request, we will guide you through the return process.

3. Return Shipping

• Customers are responsible for the return shipping costs, unless the item was damaged, defective, or incorrect.

• Returned items must be safely packed to avoid damage during transit.

• We recommend using a trackable shipping service for your own protection.

4. Refund Process

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed within 7–10 business days via your original payment method.

• Shipping charges (if any) are non-refundable, except in cases where the return is due to our error.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at pakzora0@gmail.com within 3 days of delivery.

6. Late or Missing Refunds

If you haven’t received a refund yet:

1. Check your bank account again.

2. Contact your credit card company or bank (processing times vary).

3. If you’ve done all this and still have not received your refund, please contact us at pakzora0@gmail.com.

7. Cancellation Policy

Orders can be cancelled within 24 hours of placement. Once the order is shipped, it cannot be cancelled.

8. Contact Us

If you have any questions about our Refund & Return Policy, please reach out to us:

📧 Email: pakzora0@gmail.com